Returns & Exchanges

At Fortis, your precision tool watch is crafted for excellence, but if you are not completely satisfied, we offer a 14-day return window for items in unworn, original condition. Each return undergoes a rigorous quality inspection to ensure the timepiece remains a redefined standard of horology.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or visit our returns portal using your order number and email address to start the process.

• 2.
  Secure Packaging

  Place the watch in its original Fortis presentation box, including all manuals, warranty cards, and tools, ensuring the package is securely sealed.

• 3.
  Complimentary Shipping

  Affix the provided prepaid insured shipping label to your package and drop it off at an authorized courier location.

• 4.
  Inspection and Refund

  Once our master watchmakers verify the tool watch's condition, your refund will be processed to the original payment method within 7-10 business days.